Red Hat SummitSuccess story
Edenor streamlines network, system integration with Red Hat
Overview
Empresa Distribuidora y Comercializadora Norte S.A. (Edenor) is the largest electricity distribution company in Argentina. To reduce the duration and frequency of outages and resolve issues faster, Edenor sought to adopt a faster, more reliable integration solution. By standardizing on Red Hat technology, the company can now provide real-time data across its teams and regions and scale to support hundreds of thousands of daily events without affecting system performance.
Red Hat offered us the technology to create a reliable platform that could solve our integration challenges in a way that was unmatched by other providers, and the experience to help us learn new ways of working, like DevOps, to simultaneously transform our culture.
Industry
Energy
Region
LATAM
Headquarters
Buenos Aires, Argentina
Size
3 million customers, 5,000 employees
Challenge
Provide reliable electrical service
Edenor needed to reduce the duration and frequency of outages, improve its operational efficiency, and provide more timely, accurate information to customers. To succeed, the company needed to upgrade its existing integration solution to simplify integration and data access, automate processes for faster issue resolution, and optimize resource use for better scalability. Edenor also wanted to support its new technology with more collaborative, agile organizational models.
Solution
Build a container-based integration platform
Edenor focused on finding an enterprise open source solution to its integration challenges. It decided to use Red Hat technology to gain the benefits of open source innovation—and meet its cloud computing and other technology objectives—while maintaining the reliability and support access needed for its critical public utility service. As the foundation of its new integration approach, Edenor adopted solutions from Red Hat Integration, integration and messaging technologies that connect applications and data across hybrid infrastructures.
Software and services
Business outcome
Achieve faster, more reliable data access
With a unified, container-based management platform, Edenor simplified and streamlined its integration approach. It achieved scalable, reliable integration to support more than 800,000 daily events. The company worked with Red Hat technology experts to learn agile and DevOps best practices, which it used to reduce development time from months to weeks. Also, Edenor is now able to respond to customer issues faster, reducing incident response times by 70%.
We have higher customer satisfaction, not only for our internal teams, but also for the end users of our electricity services, because better system integration means information is more accurate for all.
Field maintenance teams receive alerts about electrical network outages or repairs needed in less than 10 seconds—instead of the 3 minutes it took previously.
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Open source fuels innovation. This fact is exemplified best by Red Hat’s customers, who are using open source technologies to change the game. We’re proud to call them “innovators in the open” and share their stories.
